In a recent annual stakeholder survey conducted by Genhawk Limited, stakeholders provided invaluable feedback that paints a vivid picture of the exceptional service provided by the company.
Trish Patrickson, Manager at Genhawk’s Goldcrest House, expressed immense gratitude for the feedback received. “All of the comments are greatly appreciated which will help us in supporting and enabling our Service Users to live a happy and fulfilled life,” Trish remarked. She was particularly pleased with the positive remarks and intends to share them with the staff across the company.
The glowing testimonials include:
“The quality of care and attention are second to none. The home is a lovely place with such a nurturing attitude”.
“My son receives amazing care and support. His life is so much fuller than it as ever been”.
“Everyone looks so happy, so must be doing something right”.
“No concerns about the CQC ratings other than the rating should be outstanding”.
“Excellent service and very friendly staff. The house is always approachable if you need anything”.
The survey, which reached out to 34 stakeholders, received a 50% response rate. The overall score, based on all questions, stood at a commendable 93%. Here’s a breakdown of the ratings:
Quality of care and support: 97%
Friendliness of staff: 97%
Cleanliness of the home: 94%
Response to contact with the home: 96%
Response to complaints or comments: 97%
Comments regarding CQC rating: 84%
Décor and atmosphere of the home: 90%
Overall impressions of the home: 94%
It’s evident that Genhawk Limited continues to uphold its commitment to excellence and remains devoted to enhancing the lives of its Service Users. Trish emphasised, “I would like to say thank everyone for their kind words, and that we have taken on board the comments and ideas raised in the questionnaires.”